FAQ

General Questions 

                           

What is the status of my order?

 

Once you have placed your order, we will send you a confirmation email to track the status of your order.

 

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

 

To make changes to your order, please reach out to costumer support.

                                                                 

Where do you ship?

 

We currently ship in the United States,

                                             

How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the United States covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:

- United-States: 1-2 days
 

 

Payment

                                         

What payment methods do you accept?

You can purchase on our website using a debit or credit card.

.You can chose these payment methods at checkout.

 

Which currency will I be charged in?

We currently only support the following currencies for charging our customers in their local currencies: USD.

 

Shipping

 

 Where do you ship?

We currently ship in the United-States, How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

 

Do you offer fast shipping?

 

We offer standard ground shipping.

 

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

 

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

 

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

 

What if I'm not home?

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date.

 

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

 

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Returns

                                                         

Do you accept returns?

We do not accept returns, if the product is damaged or lost you may contact us.

 

Can I exchange an item?

 

We do not accept any exchanges, if the product is damaged or lost you may contact us.

 

 

Other Questions

 

Do you have physical stores?

 

We currently don't have any physical stores under our brand name.

Is there a warranty?

We guarantee any of our product made by us and sold through our online store to be free of defect.