FAQ

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What is MystiBox?
MystiBox is part of the Savuxè brand  offering unique,

high quality lifestyle products that change based on trends, quality,

and customer demand. Every item is visible in our shop before you purchase  no mystery,

just great finds.

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Are MystiBox products random?
No. Each item is listed individually in our shop with full details and images.

We curate items based on popularity, uniqueness, and craftsmanship, not luck.

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Can I return a MystiBox item?
MystiBox items are final sale unless unopened, unused, and in their original packaging.
Due to the nature of our limited inventory, we cannot accept returns for opened or used items.

 

 

Can I exchange a product?
Exchanges are not available due to limited quantities.

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What happens if my order arrives damaged?
Please contact us within 5 days of delivery at contact@savuxe.com with your order number

and clear photos of the issue. We’ll make it right.

 

 

Do you restock items?
Some items may return based on popularity, but many are one-time or seasonal.

If you love something don’t wait!

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How long does shipping take?
Orders are typically processed within 1–2 business days and delivered within 3–7 business days,

depending on your location.

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Do you ship internationally?
Currently, we ship within the United States only, but we plan to expand soon.

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How do I contact support?
You can email contact@savuxe.com or use our Contact page.

Our support team responds within 24 hours.